Terms and conditions
Welcome to Mukhi from Bhama. By accessing our website, browsing our collections, placing an order through our website or WhatsApp, or using any of our services, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
About Us
Mukhi from Bhama is an online saree boutique based in Kerala, India, offering curated sarees through our website and WhatsApp ordering service.
Acceptance of Terms
By using our website or placing an order, you confirm that:
You are at least 18 years of age or are purchasing under the supervision of a parent or legal guardian.
The information provided by you is true, complete, and accurate.
You agree to comply with these Terms & Conditions.
Products
We strive to display our products as accurately as possible.
However:Colours may vary slightly due to screen settings, photography, and lighting.
Handloom, handcrafted, woven, block-printed, embroidered, and naturally dyed products may have slight irregularities. These are characteristics of handmade products and are not defects.
Accessories worn by models are for styling purposes only unless specifically mentioned.
Pricing
All prices are listed in Indian Rupees (INR).
Prices are inclusive/exclusive of GST as applicable.
Shipping charges, will be displayed during checkout.
Mukhi from Bhama reserves the right to change prices without prior notice.The price applicable will be the one displayed at the time of order confirmation.
Orders
Orders may be placed through:Official WebsiteOfficial WhatsApp Business AccountAn order is considered confirmed only after payment is successfully received or confirmed by Mukhi from Bhama.We reserve the right to cancel or refuse any order due to:
Product unavailabilityPricing errorsSuspected fraudulent activityIncomplete customer informationViolation of these Terms.
PaymentWe accept payments through approved payment gateways and other payment methods communicated on our website or WhatsApp.Additional shipping charges due to incorrect addresses or repeated delivery attempts shall be borne by the customer.
Mukhi from Bhama does not store your debit card, credit card, UPI PIN, or banking credentials.Orders will be processed only after successful payment unless Cash on Delivery is officially offered.
Shipping & DeliveryWe aim to dispatch orders within the estimated timelines communicated during purchase.
Delivery timelines depend on:
Product availabilityCourier partnerDelivery locationWeather conditionsPublic holidaysForce majeure eventsEstimated delivery dates are only estimates and not guaranteed.Mukhi from Bhama is not responsible for delays caused by courier partners after dispatch.Customers are responsible for providing a complete and accurate shipping address.
Additional shipping charges due to incorrect addresses or repeated delivery attempts shall be borne by the customer
Return & Exchange Policy
Customer satisfaction is important to us.Returns or exchanges are accepted only under the following conditions:
Wrong product receivedManufacturing defectDamaged product received during transit
To request a return or exchange:Contact us within 48 hours of delivery.Share clear photographs and an unboxing video showing the issue.The product must be unused, unwashed, unworn, and returned with original packaging and tags.
Returns will not be accepted for:Colour variation due to screen displayMinor weaving or handloom irregularitiesPersonal preference after purchaseSale or clearance items unless defectiveProducts damaged due to customer misuse
Mukhi from Bhama reserves the right to inspect returned products before approving refunds or exchanges.
Refund Policy
Once an approved returned product is received and inspected:
Refunds will be processed within 7–10 business days.Refunds will be made to the original payment method wherever possible.Shipping charges are generally non-refundable unless the error was on our part.
Product Availability
Our products are often available in limited quantities.
If a product becomes unavailable after your order is placed:We will notify you promptly.A full refund will be issued if payment has already been made.
Intellectual Property
All content on the Mukhi from Bhama website, including:
LogoBrand nameProduct photographsVideosGraphicsTextWebsite designis the exclusive property of Mukhi from Bhama unless otherwise stated.No content may be copied, reproduced, distributed, or used without written permission.
User Conduct
You agree not to:Use our website for unlawful purposes.Upload malicious software.Interfere with website functionality.Submit false or misleading information.Misuse promotional offers.
Violation may result in suspension or termination of access.
Privacy of data
Customer information is collected only for order processing, customer support, marketing (with consent), and legal compliance.We do not sell customer information to third parties.
Promotional OffersDiscounts, promotional codes, and offers:
Cannot be combined unless specifically stated.May have expiry dates.May be withdrawn without prior notice.Mukhi from Bhama reserves the right to cancel promotional benefits in case of misuse.
Limitation of Liability
Mukhi from Bhama shall not be liable for:Indirect lossesConsequential damagesDelivery delays caused by third partiesTechnical interruptionsEvents beyond our reasonable controlOur maximum liability shall not exceed the purchase price of the concerned product
Any unforeseen events
Mukhi from Bhama shall not be held responsible for delays or failures caused by events beyond reasonable control, including:
FloodsFireNatural disastersGovernment restrictionsPandemicWarTransport disruptions
Governing Law
These Terms & Conditions shall be governed by the laws of India.Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Kerala, India.
Changes to Terms
Mukhi from Bhama reserves the right to update or modify these Terms & Conditions at any time.The revised version will be published on our website with the updated effective date.Continued use of our services constitutes acceptance of the revised Terms.
Contact Us
For any questions regarding these Terms & Conditions, please contact us through:
Website Contact FormOfficial WhatsApp Business NumberOfficial Email Address
We are committed to assisting our customers promptly and professionally.
Mukhi from Bhama
About Us
Mukhi from Bhama is an online saree boutique based in Kerala, India, offering curated sarees through our website and WhatsApp ordering service.
Acceptance of Terms
By using our website or placing an order, you confirm that:
You are at least 18 years of age or are purchasing under the supervision of a parent or legal guardian.
The information provided by you is true, complete, and accurate.
You agree to comply with these Terms & Conditions.
Products
We strive to display our products as accurately as possible.
However:Colours may vary slightly due to screen settings, photography, and lighting.
Handloom, handcrafted, woven, block-printed, embroidered, and naturally dyed products may have slight irregularities. These are characteristics of handmade products and are not defects.
Accessories worn by models are for styling purposes only unless specifically mentioned.
Pricing
All prices are listed in Indian Rupees (INR).
Prices are inclusive/exclusive of GST as applicable.
Shipping charges, will be displayed during checkout.
Mukhi from Bhama reserves the right to change prices without prior notice.The price applicable will be the one displayed at the time of order confirmation.
Orders
Orders may be placed through:Official WebsiteOfficial WhatsApp Business AccountAn order is considered confirmed only after payment is successfully received or confirmed by Mukhi from Bhama.We reserve the right to cancel or refuse any order due to:
Product unavailabilityPricing errorsSuspected fraudulent activityIncomplete customer informationViolation of these Terms.
PaymentWe accept payments through approved payment gateways and other payment methods communicated on our website or WhatsApp.Additional shipping charges due to incorrect addresses or repeated delivery attempts shall be borne by the customer.
Mukhi from Bhama does not store your debit card, credit card, UPI PIN, or banking credentials.Orders will be processed only after successful payment unless Cash on Delivery is officially offered.
Shipping & DeliveryWe aim to dispatch orders within the estimated timelines communicated during purchase.
Delivery timelines depend on:
Product availabilityCourier partnerDelivery locationWeather conditionsPublic holidaysForce majeure eventsEstimated delivery dates are only estimates and not guaranteed.Mukhi from Bhama is not responsible for delays caused by courier partners after dispatch.Customers are responsible for providing a complete and accurate shipping address.
Additional shipping charges due to incorrect addresses or repeated delivery attempts shall be borne by the customer
Return & Exchange Policy
Customer satisfaction is important to us.Returns or exchanges are accepted only under the following conditions:
Wrong product receivedManufacturing defectDamaged product received during transit
To request a return or exchange:Contact us within 48 hours of delivery.Share clear photographs and an unboxing video showing the issue.The product must be unused, unwashed, unworn, and returned with original packaging and tags.
Returns will not be accepted for:Colour variation due to screen displayMinor weaving or handloom irregularitiesPersonal preference after purchaseSale or clearance items unless defectiveProducts damaged due to customer misuse
Mukhi from Bhama reserves the right to inspect returned products before approving refunds or exchanges.
Refund Policy
Once an approved returned product is received and inspected:
Refunds will be processed within 7–10 business days.Refunds will be made to the original payment method wherever possible.Shipping charges are generally non-refundable unless the error was on our part.
Product Availability
Our products are often available in limited quantities.
If a product becomes unavailable after your order is placed:We will notify you promptly.A full refund will be issued if payment has already been made.
Intellectual Property
All content on the Mukhi from Bhama website, including:
LogoBrand nameProduct photographsVideosGraphicsTextWebsite designis the exclusive property of Mukhi from Bhama unless otherwise stated.No content may be copied, reproduced, distributed, or used without written permission.
User Conduct
You agree not to:Use our website for unlawful purposes.Upload malicious software.Interfere with website functionality.Submit false or misleading information.Misuse promotional offers.
Violation may result in suspension or termination of access.
Privacy of data
Customer information is collected only for order processing, customer support, marketing (with consent), and legal compliance.We do not sell customer information to third parties.
Promotional OffersDiscounts, promotional codes, and offers:
Cannot be combined unless specifically stated.May have expiry dates.May be withdrawn without prior notice.Mukhi from Bhama reserves the right to cancel promotional benefits in case of misuse.
Limitation of Liability
Mukhi from Bhama shall not be liable for:Indirect lossesConsequential damagesDelivery delays caused by third partiesTechnical interruptionsEvents beyond our reasonable controlOur maximum liability shall not exceed the purchase price of the concerned product
Any unforeseen events
Mukhi from Bhama shall not be held responsible for delays or failures caused by events beyond reasonable control, including:
FloodsFireNatural disastersGovernment restrictionsPandemicWarTransport disruptions
Governing Law
These Terms & Conditions shall be governed by the laws of India.Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Kerala, India.
Changes to Terms
Mukhi from Bhama reserves the right to update or modify these Terms & Conditions at any time.The revised version will be published on our website with the updated effective date.Continued use of our services constitutes acceptance of the revised Terms.
Contact Us
For any questions regarding these Terms & Conditions, please contact us through:
Website Contact FormOfficial WhatsApp Business NumberOfficial Email Address
We are committed to assisting our customers promptly and professionally.
Mukhi from Bhama